Terms & Conditions

01. Account & Website Use

To access certain features of the website, including checking out and viewing order history, you may be required to create an account. By creating an account, you agree to the following:

• You must be at least 18 years of age to form a binding contract.
• You are solely responsible for maintaining the confidentiality of your account password.
• You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
• Any unauthorized use of the website (including scraping data, hacking, or fraudulent transactions) will result in immediate termination of your account and potential legal action.

02. Product Information & Accuracy

We take great care to ensure that all product descriptions, images, weights, and dimensions are as accurate as possible. However, because our temple jewellery is handcrafted and our sarees are handwoven, minor variations are a hallmark of authentic craftsmanship.

• Color Variations: Actual colors may vary slightly from what appears on your screen due to monitor calibration and photography lighting.
• Weight Differences: Gold and silver weights mentioned are approximate. A variation of +/- 5% is standard in handmade jewellery.
• We reserve the right to correct any typographical errors, inaccuracies, or omissions related to pricing or product descriptions at any time without prior notice.

03. Pricing, Payments & Taxes

Pricing for our products is determined by the current market rates of precious metals and raw silk. Consequently, prices are subject to change without prior notice.

• All prices listed on the website are in Indian Rupees (INR) and are inclusive of the applicable Goods and Services Tax (GST) for deliveries within India.
• For international orders, local customs duties or import taxes may apply. These are the sole responsibility of the buyer.
• We accept major Credit/Debit Cards, Net Banking, UPI, and Cash on Delivery (subject to pin code serviceability).

04. Orders, Modification & Cancellation

Once an order is placed, an email confirmation will be sent. However, this confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.

You may request an order cancellation free of charge provided the order has not yet been dispatched. Once dispatched, standard return policies apply. Custom-made bespoke orders cannot be cancelled once production has commenced.

05. Intellectual Property Rights

Unless otherwise stated, KALMAYA and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from KALMAYA for your own personal use, subject to restrictions set in these terms and conditions. You must not: republish material from KALMAYA; sell, rent, or sub-license material; reproduce, duplicate, or copy material (including product designs, logos, images, and text content). Any infringement will be strictly pursued under Indian Copyright Laws.

06. Limitation of Liability & Indemnification

In no event shall KALMAYA, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website. KALMAYA shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website. You hereby indemnify to the fullest extent KALMAYA from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.

07. Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of India. By using this website, you submit to the non-exclusive jurisdiction of the state and federal courts located in Trivandrum, Kerala for the resolution of any disputes.